Human Rights Consultant

March 7, 2014
April 7, 2014
Contract Type

Human Rights Consultant

Human Rights Department

Guided by a new and ambitious Corporate Plan, the Toronto Transit Commission (“TTC”), North America’s 3rd largest transit system, has embarked on a 5-year journey to transform into a transit system that makes Toronto proud. Our ongoing recruitment efforts are strategically aligned with the TTC’s corporate mission “to provide a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service, and courtesy.”

We are currently seeking a Human Rights Consultant.


  • Participating in the development, implementation and administration of human rights policies and programs at the TTC to advance and support a service and work environment free from harassment, discrimination and/or violence
  • Conducting and/or coordinating investigations into complaints of alleged contraventions and/or violations of the Ontario Human Rights Code, the Occupational Health and Safety Act as it relates to workplace violence and workplace harassment, the TTC’s Respect and Dignity Policy,  the TTC’s Workplace Violence Policy,  the TTC’s Accommodation in the Workplace Policy, and other related legislation and corporate policies
  • Advising  management and/or employees of their rights and responsibilities with respect to legislated and corporate policy requirements
  • Working closely with management and/or employees to identify, develop and implement resolution strategies for human rights related complaints
  • Participating in the development and delivery of Human Rights related training/information programs to TTC
  • Responsible for treating passengers and employees with respect and dignity and ensuring the needs of passengers and employees with disabilities, and other needs related to the protected grounds under the Ontario Human Rights Code, are accommodated and/or addressed (if applicable and within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer


  • Post-secondary school graduation in a relevant discipline, combined with several years of directly related work experience
  • Extensive knowledge of the Ontario Human Rights Code, the Human Rights Tribunal of Ontario’s procedures, the Criminal Code, the Occupational Health and Safety Act and other relevant legislation combined with a good knowledge of equal opportunity principles and jurisprudence related to human rights issues
  • Thorough knowledge of, and be able to interpret various TTC policies, including the Workplace Violence Policy, the Respect and Dignity Policy, the Accommodation in the Workplace Policy, the Code of Conduct Policy and Equal Opportunity policies, as well as Collective Agreements
  • Extensive interviewing and investigative skills and experience, particularly in workplace conduct investigations, as well as  thorough knowledge of, and experience in, alternative dispute resolution (conciliation/mediation/negotiation) techniques
  • Excellent judgement and objectivity, supported by strong analytical and problem solving skills
  • Excellent organizational and case management skills
  • Strong communication skills (both verbal and written) and interpersonal skills, including the ability to deal with issues of a sensitive and confidential nature; effective report writing, training and presentation skills
  • Ability to work under pressure and handle confrontational issues and emotionally charged clients
  • An LL.B. and experience in human rights law are definite assets
  • Knowledge of the Ontario Labour Relations Act is also considered an asset
  • Must have or rapidly acquire a comprehensive knowledge of Orders related to the Ontario Human Rights Code including disability accommodation and accessibility requirements pertaining to passengers and employees

Annual Salary Range: $75,748.40 - $94,731.00 (Level 9SA)

At the Toronto Transit Commission (TTC), we place a high value on establishing a workplace where people are challenged and respected every day, and we keep Toronto moving with a dedication to service, safety and convenience that is unparalleled in our industry. We invite you to join our team in delivering on our commitment to creating a transit system that makes Toronto proud.

Deadline for application submission: March 21, 2014

For more details and how to apply, please visit our website at

Committed to the principles of employment equity, the TTC encourages applications from Aboriginal People, people with disabilities, racial minorities, and women. Accommodation is available for applicants with disabilities throughout the recruitment process. Please contact Human Resource- Employment Services at (416) 393-4570.